Vihaan Digital Solutions – All Policies

Privacy Policy

Pricing Policy

Terms and Conditions

Refund & Cancellation Policy

Shipping and Delivery Policy

WhatsApp Business Communication Policy

Privacy Policy

Effective date: 01 July 2023

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use our education website (https://vihaandigitalsolutions.com) and its related services. By accessing or using the Site, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

• Information We Collect: a. Personal Information: When you register on the Site, we may collect certain personal information from you, including your name, email address, phone number, and any other information you provide during the registration process. b. Usage Information: We may also collect information about your use of the Site, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times when you accessed the Site. c. Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information and enhance your experience on the Site. You can control the use of cookies through your browser settings.
• Use of Information: a. We may use your personal information to:
  • Provide and maintain the Site’s functionality.
  • Process and manage your registration and account
  • Communicate with you regarding your account, updates, and announcements.
  • Respond to your inquiries and provide customer support.
  • Personalize your experience and improve the Site’s content and features.
  • Send you promotional materials, newsletters, or other marketing communications (you can opt out at any time).
  • Detect, prevent, and address technical issues or fraudulent activities. b. We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.
• Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
• Data Security: We take reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
• Third-Party Services and Links: The Site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
• Children’s Privacy: The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will promptly remove such information from our records.
• Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on the Site. Your continued use of the Site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
• Contact Us: If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@vihaandigitalsolutions.com.

Pricing Policy

Effective date: 01 July 2023

This Pricing Policy outlines the guidelines and principles regarding the pricing of products and services offered on our education service website (https://vihaandigitalsolutions.com). By accessing or using the Site, you agree to comply with the terms and conditions stated in this policy. If you do not agree with these terms, please refrain from using the Site.

1. Pricing Structure: a. All prices displayed on the Site are in the local currency (Indian Rupees ₹) or the currency specified on the Site. b. The prices listed for each product or service are exclusive of applicable taxes, fees, and charges, unless otherwise stated. c. We reserve the right to modify or adjust prices at any time without prior notice. However, such changes will not affect the prices of products or services that have already been purchased by customers.
2. Product and Service Descriptions: a. The prices listed for each product or service on the Site are accompanied by descriptions that outline the key features, content, and benefits of the offering. b. We make every effort to provide accurate and up-to-date information regarding pricing and product or service details. However, we do not guarantee the accuracy, completeness, or suitability of the information.
3. Special Offers and Promotions: a. From time to time, we may offer special discounts, promotions, or bundled packages on selected products or services. The terms and conditions of these offers will be clearly stated and applicable for the specified duration. b. Special offers and promotions may have specific eligibility criteria, such as limited quantities or restricted timeframes. We reserve the right to modify or withdraw these offers at any time without prior notice.
4. Payment: a. Payment for products or services offered on the Site must be made in full at the time of purchase. b. We accept various payment methods as specified on the Site, including credit/debit cards, electronic fund transfers, or other secure payment gateways. c. By providing your payment information, you warrant that you are authorized to use the selected payment method and that the payment details provided are accurate and valid.
5. Currency Conversion: a. If you are purchasing products or services in a currency other than the local currency, your payment will be processed using the exchange rate determined by the payment processor or financial institution. b. Please note that currency conversion rates may vary and additional fees or charges may apply, depending on the policies of the payment processor or financial institution.
6. Contact Us: If you have any questions or concerns regarding our Pricing Policy, please contact our customer support team at support@vihaandigitalsolutions.com.

Terms and Conditions

Effective date: 01 July 2023

• Copyrights: a. All content and materials available on the Site, including but not limited to text, graphics, logos, images, audio clips, videos, data compilations, and software, are the property of the Site or its content suppliers and protected by applicable copyright laws. b. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content or materials on the Site without the prior written consent of the Site, unless otherwise specified in these Terms.
• Prohibited Uses: You agree not to use the Site for any illegal or unauthorized purpose. You must not, in connection with your use of the Site, violate any applicable laws, regulations, or rights of others. Prohibited uses include, but are not limited to, a. Engaging in any unlawful or fraudulent activities. b. Uploading or transmitting viruses, worms, or any other malicious code that may damage or interfere with the Site or its users. c. Attempting to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site through hacking, password mining, or any other means. d. Collecting or tracking the personal information of others without their consent.
• Content Changes: a. The content on the Site is provided for general information purposes only. While we strive to ensure the accuracy and timeliness of the content, we make no guarantees regarding its completeness, reliability, or suitability for any particular purpose. b. We reserve the right to modify, update, or remove any content on the Site without prior notice. It is your responsibility to check for any changes in the content.
• Intellectual Property: a. All trademarks, service marks, logos, and trade names displayed on the Site are the property of their respective owners. You may not use or display them without the prior written consent of the owner. b. Any feedback, suggestions, or ideas you provide regarding the Site may be used by us without any obligation to compensate you or acknowledge your contribution.
• Links to Third-Party Websites: The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
• Limitation of Liability: In no event shall the Site, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site.
• Indemnification: You agree to indemnify and hold the Site, its directors, employees, partners, agents, suppliers, or affiliates harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
• Governing Law: These Terms shall be governed and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
• Changes to the Terms: We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Site after those revisions become effective, you agree to be bound by the revised Terms.

If you have any questions or concerns regarding these Terms, please contact us at support@vihaandigitalsolutions.com.

Refund & Cancellation Policies

Effective date: 01 July 2023

• Refund Policy: a. Due to the nature of the products or services offered on the Site, we generally do not provide refunds for courses or other digital products. b. We encourage you to review the course description, curriculum, and any available sample content before making a purchase decision. c. If you encounter any issues with the purchased course or digital product, please contact our customer support team, and we will make every effort to assist you and resolve the matter to your satisfaction.
• Cancellation Policy: a. Since all purchases on the Site are one-time transactions for instant access to digital products or services, cancellation is not applicable. b. Once the purchase is completed, you will receive immediate access to the purchased course or digital product, and no cancellations can be made.
• Exceptions: a. In rare cases where exceptional circumstances arise, such as technical issues preventing access to the purchased course or a significant defect in the product, we may consider providing a refund or alternative resolution on a case-by-case basis. b. Any such exceptions will be at our sole discretion and will not establish a precedent or entitlement to a refund or cancellation in other situations.
• Contact Us: If you have any questions or concerns about this Shipping and Delivery Policy, please contact our customer support team at support@vihaandigitalsolutions.com.

Shipping and Delivery Policy

Effective date: 01 July 2023

• Delivery Method: a. All deliveries of products or services purchased on the Site are primarily conducted through online channels, unless explicitly stated otherwise. b. Upon successful completion of the purchase, you will receive digital access or a downloadable link to the purchased product or service.
• Delivery Timeframe: a. We strive to deliver digital products or services promptly upon purchase. b. You should receive access to or receive the downloadable link for the purchased product or service within 24hrs after the successful completion of your purchase. c. Delays may occur due to technical issues or other unforeseen circumstances. In such cases, we will make reasonable efforts to inform you about the delay and provide an updated delivery timeframe.
• Delivery Confirmation: a. For digital products or services, you will receive a confirmation email containing the necessary instructions and access details. b. It is your responsibility to ensure that the email address provided during the purchase is accurate and accessible. c. Please check your spam or junk folders if you do not receive the confirmation email within the specified timeframe.
• Technical Requirements: a. Some products or services may require specific software, hardware, or technical capabilities to be accessed or used effectively. It is your responsibility to ensure that you meet these requirements. b. We are not responsible for any technical issues or limitations on your end that prevent you from accessing or utilizing the purchased products or services.
• Non-Delivery: a. In the unlikely event that you do not receive access to or the downloadable link for the purchased product or service within the specified timeframe, please contact our customer support team at support@vihaandigitalsolutions.com. b. We will investigate the issue and take appropriate measures to resolve it promptly, which may include reissuing access or providing an alternative delivery method.
• Shipping Fees: a. Since the deliveries are primarily conducted online, no shipping fees or charges apply to most purchases made on the Site. b. However, in the exceptional cases where physical products or services requiring shipping are available for purchase, shipping fees and applicable charges will be clearly indicated during the checkout process.
• Shipping Restrictions: a. As our deliveries primarily occur through online channels, there are no geographical restrictions on most purchases made on the Site. b. However, for physical products or services requiring shipping, we may have specific geographical limitations. Such restrictions will be clearly indicated during the checkout process.
• Returns and Refunds: a. Due to the nature of digital products or services, returns and refunds are generally not provided unless explicitly stated otherwise in the product or service description. b. If you encounter any issues with the purchased product or service, please contact our customer support team, and we will make every effort to assist you and resolve the matter to your satisfaction.
• Changes to the Shipping and Delivery Policy: We reserve the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the Site.
• Contact Us: If you have any questions or concerns about this Shipping and Delivery Policy, please contact our customer support team at support@vihaandigitalsolutions.com.

WhatsApp Business Communication Policy

Effective date: 01 July 2023

By providing your contact information, including but not limited to your phone number, you grant permission to Vihaan Digital Solutions and its representatives to contact you via phone call or message through WhatsApp for the purposes outlined below. Please read and understand the following terms before agreeing to allow us to contact you:

1. Communication Purposes: The contact may be made by Vihaan Digital Solutions or its representatives for the following purposes: a. Providing information about our products, services, promotions, and offers. b. Responding to inquiries, requests, or comments made by you. c. Sharing important updates or notifications related to your account or transactions. d. Conducting customer surveys or obtaining feedback to improve our products and services. e. Addressing any concerns, issues, or complaints you may have.
2. Frequency and Timing: We will make reasonable efforts to contact you within reasonable business hours and limit our communications to a frequency that is appropriate for the purpose mentioned above. We respect your privacy and will strive to avoid unnecessary or excessive communication.
3. Opt-Out: You have the right to opt-out of receiving further calls or messages from us at any time. If you wish to unsubscribe or no longer receive communications, you can inform us by contacting support@vihaandigitalsolutions.com or following the opt-out instructions provided in the messages.
4. Data Protection and Security: We are committed to protecting the privacy and security of your personal information. Your contact information will be used in accordance with our Privacy Policy, which outlines how we collect, use, disclose, and protect your personal information. By sharing your contact information you are by default agreeing to this statement, you acknowledge that you have read and understood our Privacy Policy. However, we get your consent every time we collect such data from you in addition to this policy document.
5. Third-Party Involvement: We may engage third-party service providers or contractors to assist us in conducting communications. However, we will ensure that these entities comply with applicable data protection laws and maintain the confidentiality and security of your personal information.
6. Responsibility: Vihaan Digital Solutions and its representatives shall not be held liable for any losses, damages, or claims arising from the communication made in accordance with this statement. It is your responsibility to ensure that the contact information you provide is accurate and up-to-date.
7. Changes to the Terms Statement: Vihaan Digital Solutions reserves the right to modify or update this terms statement at any time without prior notice. Any changes will be effective immediately upon posting the updated statement on our website or notifying you through other means.

By sharing your phone number you are agreeing to allow Vihaan Digital Solutions or its representatives to contact you via phone call or message through WhatsApp. For any clarifications, please write to support@vihaandigitalsolutions.com.